WARNING!!!
Please read the August 3th 2006 and then read the post from August 4th, 2006 prior to reading this post.
Please read the August 3th 2006 and then read the post from August 4th, 2006 prior to reading this post.
It will all make sense!
Today my goal was to get this computer problem taken care of. At about 9 am, I started to make some calls to see if I could get the Windows XP Home Edition CD. I wanted to call my Dad first. He just purchased a new computer. He had been talking about getting a computer with the next Windows operating system and I was hoping that one of his two computers had the Windows XP Home Edition version on it. He was the most likely to have his CD accessible for me to borrow.
He informed me that his new computer has Windows XP Home Edition. GREAT!!! I asked him if I could borrow the copy of his Windows XP. He said that his computer didn't come with any Windows CDs. He had mentioned this to some guy at Best Buy and they had told him that the Windows copy is on a Partition in the hard drive under Drive D:.
That didn't help much. The Microsoft Tech guy mentioned that my files were corrupted and those file might be corrupted as well. I tried calling my brother Joe - Got the answering machine. Called my sister Angela and she was at a pet adoption and that I should call her later.
My Dad called me back and told me that my brother in-law, Paul, might have a copy of the CDs.
I promptly called Paul. We talked and he said that he had a copy and I could pick it up at from him at Janelle's Karate class (I'll have to post more on Janelle's Karate lesson in some future posts). I met my sister Julie and Janelle at the Karate studio and watched Janelle break boards and practice her routine. I brought the CDs home and was ready to call Microsoft with my Case number to get this computer issue resolved.
Prior to calling Microsoft I decided to check and see if any other programs were affected. QuickBooks - I opened it up created an invoice and I couldn't type anywhere in that program as well. I could even change the name on any files. This is more than just a IE problem.
At about that time Z was looking at my research on the second computer and found out how to get at the computers Windows Image in my computer. To get at it I needed type something in to the XP computer. Z mentioned that we get a new computer to replace the nonworking one if Paul's windows disks didn't work. This Compaq computer can run so slow.
Catch 22.
Can't fix the computer unless I can type something into it and can't type something into the computer to fix it.
It was as if the the keyboard wasn't working at all !!!
I hadn't spilled anything on it. It was as if... The keyboard got unplugged. I looked at the back of the tower and what do I see... The Keyboard was unplugged! I restarted the computer and this time for this post I am typing on the keyboard.
I should have thought of it sooner. The tech guy from Microsoft as well should have suggested, diplomatically that I should check, as a precaution, to see if the cable to the keyboard was unplugged.
I have heard of tech guys at the company I work for tell me stories of solving customers by asking them if there is gas in the engine or switch is turned ON to their nonrunning generator.
