I decided to NOT install Trend Micro Internet Security Pro in the Dell laptop computer. I have spent way too much time dealing with the company and the software. I have put in over eight hours trying to install the software chatting with the Customer Service Reps through a chat area and and talking to their "Engineers" A software company shouldn't take 7 days plus days to figure out how to install their software.
It was a waste of money. What ended up doing is installing a totally different virus detection program Avira that was FREE.
If anyone asked me what Virus detection program that I would recommend I'll say, "NOT ANYTHING FROM TREND MICRO!!!
Trend Micro Installation Problem
Here is the latest instructions from Trend Micro:
Dear Lim,
This is Jan from Trend Micro Consumer Support.
I understand your frustrations and we are very sorry to hear about the problem you experienced with our product.
Kindly follow the instructions or refer to the link I have provided to resolve the issue.
-Move installer file to a different location
-Right click on the file
-Click on properties
-Click on Unblock
-Run Setup after unblocking
Installation should went through.
I followed the instructions and it still didn't install.
Trend Micro Installation problem.
So the guy from Trend Micro asked me to do this:
"Please send a screen shot of your problems, and, or error messages ( if any ) to further explain your inquiry. Through this screenshot, I believe I will be able to properly assess the situation, and give a proper prognosis.
--- Steps on how to get a screen shot ---
1. Press Print Screen. The Print Screen button is somewhere on the
upper right hand corner of your keyboard
(Considering your are using a US/International/QWERTY keyboard.
The position of the Print Screen may or may not be in other
locations of your keyboard if you are using another type.)
2. Paste it on a new image using any image editing tool you have,
like Windows Paint Brush or Adobe Photoshop, via
CTRL+V or by going to the EDIT MENU of your image editing tool,
and selecting PASTE.
3. Please kindly save the picture as a JPEG file, or Bitmap file ( Jpeg preferred ).
4. Attach the picture to the next E-mail that will be forwarded to me."
I responded with, "You wouldn't get any errors noted on that screen print. When I start the installation program, the install appears for just a second and then disappears. At that point it doesn't install the program."
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